We aim to provide our customers with a clear and flexible booking experience. Please read the following Payment & Cancellation Policy carefully before confirming your booking.

1.Payment Policy

• A booking is confirmed once the required payment has been received in accordance with the terms of the selected trip or service.
• The required deposit or payment amount may vary depending on the type of trip, duration of the program, and services included.
• The remaining balance must be paid by the due date specified in the booking details or confirmation message.
• Failure to pay the remaining balance by the specified deadline may result in cancellation of the booking in accordance with the applicable cancellation terms.
• All prices displayed on the website are in the currency specified on the booking page unless otherwise stated.
• The customer is responsible for any additional fees charged by their bank, card issuer, or payment service provider, if applicable.

2.Booking Confirmation

After completing the payment, the customer will receive a booking confirmation by email or through the contact information provided during the booking process.

Customers are advised to review their booking details immediately, including:

• Passenger names.
• Travel dates.
• Number of travelers.
• Included and excluded services.
• Pickup or meeting location and time.
• Total booking amount.

If any information is incorrect, please contact us as soon as possible.

3.Customer Cancellation Policy

Customers may request cancellation according to the following schedule:

• More than [30] days before the trip: [100%] refund of the amount paid, excluding any non-refundable fees.
• 15–30 days before the trip: [75%] refund of the amount paid.
• 7–14 days before the trip: [50%] refund of the amount paid.
• Less than 7 days before the trip: No refund, unless otherwise stated in the specific trip terms.
• No-Show: No refund will be provided.

Note: Certain trips or services may have different cancellation and refund conditions. Any special conditions will be communicated to the customer before the booking is confirmed whenever applicable.

4.Non-Refundable Services

Certain services may be non-refundable, including but not limited to:

• Airline tickets.
• Certain hotel bookings.
• Entrance tickets to attractions and events.
• Special bookings or services prepaid to third-party suppliers.
• Any service specifically identified as non-refundable in its terms and conditions.

Customers will be informed of any applicable special conditions before the booking is confirmed whenever possible.

5.Booking Changes

Customers may request changes to their booking before the scheduled trip date, subject to availability and the possibility of making the requested changes.

Additional charges may apply to certain changes, particularly those involving hotels, transportation, tickets, or third-party suppliers.

6.Cancellation by the Company

In exceptional circumstances, we may need to modify or cancel a trip due to circumstances beyond our reasonable control, including adverse weather conditions, decisions by relevant authorities, emergencies, or safety-related reasons.

In such cases, we will contact the customer and provide the available options based on the nature of the booking and the terms of the relevant suppliers.

7.Refunds

Where a refund has been approved:

• The refund process will begin after the cancellation request has been reviewed and approved.
• Refunds will be made to the original payment method whenever possible.
• The time required for the refund to appear in the customer’s account may vary depending on the bank or payment provider.
• Any non-refundable banking, transfer, or processing fees may be deducted from the refundable amount.

8.Private & Customized Bookings

Private tours, group bookings, special events, and customized travel programs may be subject to different payment and cancellation terms.

Any applicable special terms will be clearly communicated to the customer before the booking is confirmed.

9.Acceptance of This Policy

By completing a booking or payment, the customer acknowledges that they have read, understood, and agreed to this Payment & Cancellation Policy and any specific booking terms applicable to the selected service.

10. For questions regarding payments, cancellations, or refunds, please Contact Us at:

Email: info@cuddletravel.com
Phone :+201200252360
Business Hours: 24 Hours Cuddle Travel